I'm having trouble logging in

If you’re a fitness professional or personal trainer having trouble logging into The Social Trainer, here are the most common troubleshooting steps:

1. Confirm You’re on the Correct Page
   Make sure you’re logging in on our platform [here].
2. Enable Javascript in Your Browser
   The issue may be caused by Javascript being disabled.
   • Go to your browser settings → Security section
   • Ensure that “Enable Javascript” is turned on
     Javascript is required for features like the workout builder, caption generator, and client dashboard to function properly.
3. Clear Your Browser’s Cookies & Cache
   Stored cookies or cache can cause login conflicts. Clear both, then refresh the page and try again.
4. Reset Your Password
   Click the “Forgot your password?” link on the login page. Follow the prompts to reset your password, then sign in again.

✅ Reminder: Use your username or email along with your password when signing in.
If you’re not yet a member, you’ll need to sign up first by following the “Sign up here” link.

If you’ve tried all of the above and are still unable to log in, please email us at support@thesocialtrainer.com with a screenshot or screen recording of what you’re experiencing — we’ll be happy to help!