Delete your data
You can ask us to delete what we hold about you at any time. Here is how, depending on how you use The Social Trainer.
If you have an account
Sign in, open Settings, and choose “Delete my account” at the bottom of the Account tab. We email you to confirm, then delete your account and everything in it: your posts and reels, your uploaded photos and videos, your brand kit, and your calendar. Until we confirm, you can take the request back in Settings.
If you’re on Pro, cancel it on the Subscription tab first so you aren’t charged again.
If you connected Instagram
Disconnect it in Settings, under Connected accounts, or remove The Social Trainer from your Instagram settings. Either way we delete the connection and its access token straight away. Posts you scheduled stay on your calendar and go back to email reminders.
If you bought from a trainer
Email us from the address you bought with and tell us which trainer you bought from. We delete your buyer account, your answers and your progress. You lose access to what you bought, and we tell the trainer your record has been removed.
If you can’t sign in, or only gave us your email
Email contact@thesocialtrainer.com from the address in question and ask us to delete your data. That covers the newsletter, the contact form, and anything else.
What happens next
We act on every request within 30 days and email you when it’s done. We may keep records the law requires us to keep, such as records of payments. You can also ask for a copy of your data at the same address. Our Privacy Policy has the details.