Refund Policy - The Social Trainer

There are two kinds of purchase, and they work differently. Section 1 is for trainers who pay us for The Social Trainer Pro. Section 2 is for anyone who bought a program, meal plan or membership from a trainer: that refund is the trainer’s to give, and the 14-day guarantee in section 1 does not apply to it.

1. The Social Trainer Pro

1.1 14-day money-back guarantee

If Pro isn’t for you, email us within 14 days of your first payment and we will refund it in full. You don’t need to give a reason.

1.2 Renewals

Pro is $49 a month and renews each month until you cancel. Renewal payments are not refunded, except where the law requires it. To avoid the next charge, cancel before your renewal date.

1.3 Cancelling

You can cancel at any time from Settings. You keep Pro until the end of the period you have paid for, then move to the free plan. Everything you have made stays in your account. Cancelling stops future charges; it does not refund the current period.

1.4 How to ask for a refund

Email contact@thesocialtrainer.com from the email address on your account and tell us you would like a refund. We reply within one business day. Refunds go back to the card you paid with, and usually show on your statement within 5 to 10 business days, depending on your bank.

1.5 Charged by mistake

If you were charged twice, or charged after you cancelled, email us and we will put it right, whenever it happened.

2. Products Bought From a Trainer

Trainers sell their own programs, meal plans and memberships through storefronts on The Social Trainer. When you buy one, the trainer is the seller, and the trainer decides whether to refund you.

Ask the trainer first. Reply to your receipt or contact the trainer directly. They can refund you from their account, and the money returns to the card you paid with.
Memberships renew at the interval shown at checkout until you cancel. You can cancel from your account on the trainer’s page, and you keep access until the end of the period you have paid for.
If you can’t reach the trainer, or you were charged for something you did not receive, email contact@thesocialtrainer.com with your receipt. We will look into it and may refund you ourselves.

When a purchase is refunded, access to that product ends.

3. Your Legal Rights

Nothing in this policy takes away rights you have under the consumer law where you live. If you live in the European Union or the United Kingdom, you may have a legal right to cancel an online purchase within 14 days.

4. Contact Us

Email: contact@thesocialtrainer.com