Google or password?
There are two ways in: Continue with Google, or your email and password. Use the one you signed up with.
If you signed up with Google, you don't have a password unless you've added one — use the Google button.
Clicking Continue with Google with an address we don't know makes a new, empty account. If you land in an account with nothing in it, sign out and try your other address or your password.
Once you're in, add the other method in Settings → Account under Security, so you have two ways in from now on.
"That email and password don't match"
Either the password is wrong or the account is under a different address. Click Forgot your password? on the login page. The reset email goes to the address you signed up with — check spam if it hasn't arrived in a few minutes.
"Too many attempts"
After several wrong passwords in a row, sign-in pauses for a while. Wait fifteen minutes, or use Forgot your password?, which works straight away.
"Verify your email"
The banner after signing up asks you to confirm your address. It doesn't lock you out of anything, but reminders and receipts go to that address, so it's worth doing. Resend in the banner sends the link again.
Still stuck
Contact us from the address you think the account is under — it opens a support case, and we'll find it.
Related articles
Settings: your account, notifications, email and password
The four Settings tabs, your name and email, signing in with Google or a password, and which emails you get.
Your account
How The Social Trainer works
What the app does, how find → make → post maps onto the sidebar, and what's free versus Pro.
Start here
What's included in Pro
What you get on the free plan, what Pro adds, the free tries, and the price.
Your account
Was this article helpful?
Let us know so we can improve our content