🔧Something's not working

My export is stuck or failed

What the Exports panel is telling you, how long a reel render normally takes, when it's actually stuck, and what to do about a failed export.

The QR code or download link expired

Download links no longer expire. If you see "Link not found", or a QR code won't scan, here's where a fresh one is — for any export you've ever made.

Autofill shows nothing, or only stock

The six reasons Autofill suggests stock photos, the wrong clips or nothing at all — in the order they're usually the cause — and the fix for each.

The reminder email didn't arrive

Eight things to check when a scheduled post's reminder didn't show up — starting with the two that account for most of them.

I can't find my project

Where projects live, why yours may be under a different tab, what "Nothing here yet" means, why your edits might be missing even though the project isn't, and what can't be recovered.

I can't log in

The two ways to sign in and why they don't mix, resetting a password, what "too many attempts" means, and what the "verify your email" banner does and doesn't block.

The preview doesn't match what I exported

Why a reel's preview can show a different clip than the export, why the export is the one to trust, and the one case where it's simply that you exported too early.