Support/🔧 Something's not working/The QR code or download link expired

The QR code or download link expired

Download links no longer expire. If you see "Link not found", or a QR code won't scan, here's where a fresh one is — for any export you've ever made.

Updated September 3, 2026All of Something's not working

Download links don't expire. A QR code from weeks ago and the Get your post button in an old reminder email both still work. If a link says Link not found, it's pointing at an export that's since been removed — and a fresh link is always available.

Settings → Exports, listing every export grouped by day with download and QR buttons
  • Settings → Exports lists every export you've made, grouped by day. Every row has a

QR code button and a download button.

  • Inside an editor, the clock icon next to Export shows the same for that project.
  • Or just Export again — you get a new QR code the moment it finishes.

The QR code won't scan

A QR code here is just a web address. If your phone's camera isn't picking it up:

  • Move closer, and make sure the whole square is on screen — a code that's partly off

the edge of a laptop screen won't read.

  • Use Copy link where it's offered (the Schedule dialog has one) and send the link to

yourself any way you like — it opens the same page.

  • On the phone, the page has a Save button for each file that opens the share sheet,

so you get Save Image or Save Video straight into your camera roll.

See Getting files onto your phone for every route from the editor to your phone.

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